Pursuit our Commitments
In Sercomm, our commitment to sustainability is to promote long term goals and not to be constrained by short term results. We understand that true success comes from constant evolutions and we believe that there is always room for improvements.
Our Commitments and our Goals
Corporate Governance
Topic Performance Indicator 2024 Results Target
Short-term Mid-term Long-term
2024 2025 2030
Corporate Governance Corporate Governance Evaluation 6%–20% 6%–20% 6%–20% Top 5%
Corporate Governance EcoVadis Sustainability Rating Gold Gold Gold Platinum
Corporate Governance RBA VAP Audit Average Score 187.6 ≥180 ≥185 ≥190
Customer Relationship Management Average Customer Satisfaction Score 84.51 ≥90 ≥90 ≥90
Business Ethics Major Violations or Corruption Incidents 0 0 0 0
Legal Compliance Major Environmental or Social Law Violations 0 0 0 0
Supply Chain Management New Supplier Code of Conduct Signing Rate 100% 100% 100% 100%
Environmental Sustainability
Topic Performance Indicator 2024 Results Target
Short-term Mid-term Long-term
2024 2025 2030
GHG Management GHG Emission Intensity
(Scope 1 & 2)		 0.38 0.40 0.38 0.25
Energy Management Renewable Energy Ratio 11.30% 11% 50% 90%
Waste Management Waste Intensity 0.0433 ≤ 0.04 ≤ 0.04 ≤ 0.04
Water Resource Management Water Intensity 0.0033 ≤ 0.003 ≤ 0.003 ≤ 0.0028
Climate Change Response CDP Climate Change Questionnaire B B B A
Climate Change Response CDP Water Security Questionnaire B- B B A
Social Inclusion
Topic Performance Indicator 2024 Results Target
Short-term Mid-term Long-term
2024 2025 2030
Human Rights Child Labor and Forced Labor Prohibition 0 cases 0 cases 0 cases 0 cases
Diversity, Equity and Inclusion Female Management Ratio 30.83% >22% >23% >25%
 
Management System Certifications
Our GHG Reductions Progress
Learn more about our Sustainability?
Resource Center / CSR Reports