Better our Approach | ESG & Sustainability

Letter to Stakeholders

Sercomm upholds the philosophy of sustainable operation, and lays emphasis on the core values of “environment, society, corporate governance.” Through the robust management mechanism, coupled with practical implementation, we comply with international sustainability standards and response to the sustainable development goals.

Sercomm’s corporate social responsibility reports received international third-party certification for 4 consecutive years, fully exhibiting Sercomm’s effort in corporate social responsibility.

Moreover, Sercomm won the “Most Committed to the Highest Governance Best Standards” and “Most Committed to Environmental Stewardship” from FinanceAsia, being the only networking company in Taiwan to receive these esteemed accolades. This is also Sercomm’s fifth consecutive year to win the awards, which highlights our achievements in stable operation and sustainable development

Better Our Approach

Sercomm supports the development direction of SDGs, matches the company’s sustainable actions with the goals of SDGs, takes actions on key issues, and concentrates resources on areas that can have long-term impact. In the future, the company’s medium and long-term sustainable direction will focus on seven goals as below.

Our Sustainability Strategy

We believe that as a company our fundemental reason for being is more thant just creating value for our shareholders but to contribute and make positive impact to our society and environmental sustainability. In Sercomm we understand that the sustainable growth is equally important as economic growth and only when they go hand in hand together would it make the business to last.

Our ESG Focus Areas

Responsible Business

Sercomm is strictly in compliance with the RBA (Responsible Business Alliance) code of conduct to ensure the implementation of the policy as well as the assessments conducted on labor, health & Safety, environmental , ethics, and management system and etc. We have been actively participating in 3rd party RBA audit across all our global manufacutringl sites and in 2022 Sercomm’s PH site was awarded the RBA silver medal.

We’ve also participated in more RBA program such as JAC (Joint Alliance for CSR) which is an association of telecom operators aiming to verify, assess and develop the Corporate Social Responsibility (CSR) implementation across the manufacturing centres of important multinational suppliers of the Information Communication Technology (ICT) industry.

Climate Actions

In climat actions Sercomm’s been participating in CDP (Carbon Disclosure Project) since 2014 disclosing publicly our company’s annual GHG emissions as a whole and at the same time we’ve been supporting the disclosure recommendations of Task Force on Climate-related Financial Disclosures (TCFD) to better our knowledge toward the climate related risks and opportunities.

Responsible Procurement

Sercomm strictly demands that the suppliers should comply with the environmental protection requirements with respect to the raw materials, packaging, or emission of pollutants used by the suppliers. The suppliers shall undertake and warrant that their products are free from any “Environmentally Forbidden Substance” and also provide the following information:

Environmentally controlled substance test and report of the product‧Knowledge and collection of the information related to materials and components
Collection of the information about toxicity and restriction (Material Safety Data Sheet, MSDS) on related chemical
Presentation of the suppliers’ management system review result

The Sercomm banned and restricted substances listSupplier relations: audit@sercomm.com

Information Security

For effective information security management, the Informationi Security Committee convenes regular meetings on a quarterly basis through the information Security Team which covers all Taiwan plants and oversea subsidiaries, to review appropriateness of information security policies and protective measures based on the Plan-Do-Check-Act (PDCA) management cycle. Besides, regular reports are made to the Information Security Committee about the outcomes in executing the policies and meansures.

Sercomm PSIRT
Sercomm Product Security Incident Reponse Team (PSIRT) receives, handles, and discloses security vulnerabilities related to Sercomm's products and solutions, and is the only channel to disclose vulnerabilities. Sercomm encourages researches, industry organizations, and providers to report security vulnerabilities related to our products to Sercomm PSIRT. Please include but not limited to the following information in your email for verifying a vulnerability:
- Affected products and versions (including product names, types, version numbers, origins, and locations)
- Detailed description (technical details such as system configurations, proof of concent, how the vulnerability was found, specific tools or techniques used, and impacts of exploiting the vulnerability)
- Exploitation (whether the vulnerability) has been explited, and whether the explitation is publicly available)
- Contact information of the reporter
Please contact us by sending an email to PSIRT@sercomm.com

Review and ongoing tracking and improvements

Get a hold of the information on threats to information security and its protection technology
Breach of information security and how it was handled
Educational training and promotion on cases of information security
Periodic evaluation for information contractors

Information risk management

Corporate information security risk evaluation
Information security risk evaluation and formulate incident management procedures
Compliance with international standards (ISO/IEC 27001)
Defining confidential and sensitive information and data encryption

Monitoring and auditing

Ongoing monitoring of information security
Period scan of vulnerabilities
Simulation on penetration tests of systems
Check on confidential information and risk evaluation
Disaster recovery simulation
Receive international certification for information security

Information security protection

Physical and environmental safety
Labor resources security
Network communications security
Access control and management
Information security incidents management
Ongoing management of the operation with respect to information security
Data security
Management on supplier security
Identification of information security regulations

Governance & Materiality

Our ESG Governance Model

Sercomm has established a solid ESG&Sustainability governance system by the board of directors level to better our operations and strategies making toward topics in related to scoial progress and responsible business, risk assessments, corporate governance, and most of all keeping in lin with global sustainable development goals. The “Sustainable Development Steering Committee” is composed of members in the board of directors and leaders of each BU. Under the Sustainability Committee there are five task groups including “Sustainable Development”, “Responsible Products”, “Responsible Operations”, “Employee Relations” and “Corporate Governance”.

Our Operation Risk Assessment Model

The “Risk Management Policies and Procedures” formulated by Sercomm was approved by the Board of Directors in November 2020. As the highest guiding principle of the company's risk management, it emphasizes comprehensive risk control for all employees, and implements daily prevention at all levels to ensure correct and immediate communication of risk information for proper front-line responsibility management.
The supervisor or designated personnel of each risk management unit shall be responsible for the second line responsibility management of related businesses, clearly grasps the effective implementation of various risk regulations, allocates limited resources efficiently to related risk management work, proposes countermeasures and recovery plans when risk incidents are discovered, and consults external experts as needed, and implements additional relevant internal regulations after reporting to the operation and management committee for resolution.

Our Operation Risk Assessment Model

Comments from the stakeholders will drive Sercomm’s continuous growth. In order to prevent Sercomm’s development from deviating from the stakeholders’ expectations, Sercomm works hard to fulfill its social responsibility as a corporate citizen.

By virtue of the four steps– Identification, Prioritization, Validation and Review–Sercomm completes the identification of topics concerned by the stakeholders, prioritization of such topics, validation of important considerations, and review of availability of information, as the important bases for the contents given herein and the response to the stakeholders and as reference for the future sustainability implementation policy.

Identification of Materiality Topics

The "Risk Management Policies and Procedures" formulated by Sercomm was approved by the Board of Directors in November 2020. As the highest guiding principle of the company's risk management, it emphasizes comprehensive risk control for all employees, and implements daily prevention at all levels to ensure correct and immediate communication of risk information for proper front-line responsibility management.
The supervisor or designated personnel of each risk management unit shall be responsible for the second line responsibility management of related businesses, clearly grasps the effective implementation of various risk regulations, allocates limited resources efficiently to related risk management work, proposes countermeasures and recovery plans when risk incidents are discovered, and consults external experts as needed, and implements additional relevant internal regulations after reporting to the operation and management committee for resolution.

Business Ethics

Ethical Corporate Managaement

Sercomm has established the “Employee Code of Conduct” and “Procedures for Handling Internal Material Information” as the guides for employees to execute the business activities. The Code consists of the general provisions, relationship with customers and suppliers, and conflict of interest. The general provisions cover Sercomm’s corporate ethical management policy. Sercomm organizes the orientation training, general education training and management development training periodically in order to propagate the corporate ethical management policy.

Sercomm is committed to enhance the timeliness and transparency of information disclosure. It discloses its financial and business information on MOPS, and also holds the investors’ meeting semi-annually. Sercomm attends the investors’ forum and investors’ meeting organized by domestic/overseas securities firms from time to time in order to present the financial figures and business performance already disclosed and to strengthen investors’ knowledge about the Company’s financial business information

Conflict Minerals

To support the global prohibition against the Conflict Minerals, Sercomm promises not to use Conflict Minerals or the raw minerals which come from the Democratic Republic of Congo or adjoining countries. Meanwhile, to shoulder the responsibility associated with the purchasing activities, Sercomm requires all suppliers to forbid the Conflict Minerals.

Anti-Corruption

The Company also demands that it and its subsidiaries should carry out any operating activities in accordance with related laws and regulations and should follow high business ethical standards and avoid any unfair competition, perform the obligation to pay tax, prevent corruption and build adequate management systems to create an environment of fair competition.

Responsible Supply Chain

Sercomm defines the basic suppliers’principles according to Responsible Business Alliance (RBA,), demanding that all suppliers should comply with the related social responsibility and commitment to honesty and integrity. Furthermore, Sercomm also defines the Agreement of Supplier Corporate Social Responsibility Code of Conduct and requires new suppliers to conduct assessments and sign up to the Agreement before establishing a business relationship

Green Procurement

Sercomm believes that the supply chain risk management should be held at a high standard critical to the output of fine-quality products. It demands for evaluation on suppliers’ quality, cost, delivery, service, and technical competency and also implements the procurement management based on the green supply chain. It takes the green procurement system and standard as the basis for development, selection, and evaluation to boost the suppliers’ active performance of social responsibility.

Learn more about our Sustainability?

Resource Center / CSR Reports