in Sercomm’s workforce
across our global sites.
positions are performed
by our local employees.
DL Employees in the first
3 month in 2022
gender distribution
in our workforce
coverage rate (HQ)
in 2022.
number of major occupational
disasters at zero.
Sercomm has long embraced an innovation-driven, forward-looking corporate culture, with the goal of becoming a mature and internationally recognized company. In talent development, Sercomm values diversity and open dialogue with employees, promotes the principles of inclusion, equality, and a sense of belonging, and continues to foster a diverse and inclusive workplace. In 2024, Sercomm’s U.S. subsidiary received the Great Place To Work® Certification and was also recognized with the Best Employer Brand Award by LinkedIn, a global professional networking platform, demonstrating Sercomm’s continued efforts and achievements in diverse talent development and employer branding.
Sercomm Employee Policies
Sercomm is committed to following internationally recognized human rights principles and the Responsible Business Alliance (RBA) Code of Conduct. We have established the Sercomm Labor and Human Rights Policy to build sound labor practices and a healthy working environment, and we implement the following principles:
- Strictly prohibit child labor and any form of forced or involuntary labor.
- Prohibit all forms of coercion, harassment, and discrimination to ensure equality and respect.
- Continuously improve systems and measures to safeguard employees’ legal rights, interests, and well-being.
- Respect employees’ rights to freedom of association and collective bargaining.
- Uphold business integrity and strictly prohibit bribery, embezzlement, or improper transfer of benefits.
- Ensure transparent disclosure of business activities, organizational structure, and financial and performance information.
- Respect and protect intellectual property rights.
- Comply with fair trade and lawful competition principles.
- Implement whistleblower protection mechanisms to ensure confidentiality and prevent retaliation.
- Encourage and support employee participation in community engagement and public welfare initiatives.
Reporting, Grievance, and Whistleblower Protection Mechanism
Sercomm has established the Management Procedures for the Reporting System and a comprehensive reporting and grievance mechanism applicable to all employees, suppliers, contractors, customers, and other stakeholders. This mechanism enables timely reporting of violations of business integrity or inappropriate workplace behavior, helping safeguard transparency and fairness in business operations.
We provide independent and dedicated reporting channels. Reports may be submitted verbally, in writing, or via email. Whistleblowers may choose to report anonymously; however, sufficient information (e.g., date of occurrence, individuals involved, and relevant details) should be provided to facilitate investigation. To protect whistleblower rights, the Procedures explicitly define whistleblower protection measures, ensuring that no improper treatment or retaliation occurs as a result of reporting. Sercomm also commits to strict confidentiality for all reports, ensuring fairness throughout the reporting and investigation process.
All stakeholders may submit a report or grievance through the following channels:
| Responsible Unit | |
|---|---|
| audit@sercomm.com | Head of Finance and Audit (Headquarters) |
| HR_help@sercomm.com | Head of HR, Finance and Audit (Headquarters) |
Superb Welfare System:
Sercomm believes that a good working environment not only can improve the work efficiency, but also can foster employee’s enthusiasm. Helping the employee to have a steady job and family income is the main driving force to keep employees at ease and focus on their jobs. Through the offer of a diversified welfare policy and various employee recreation activities, Sercomm is able to promote social relations, to increase humane quality and further to enhance employees’ productivity and morale, and achieve the goal of work-life balance.
- Comprehensive insurance plan: The company has every employee covered under the labor insurance and national health insurance to ensure the employees of full protection. In addition, the company further extends health insurance to cover employees’ spouses and children to allow employees and their families to receive better and more adequately protection.
- Complete pension system: According to "Labor Standards Act" and "Labor Pension Act", Sercomm has a sound financial system and formulates the employee retirement policy to provide secured pension funds and payments and to guarantee its employees their future retirement lives.
- Paid vacation program for balancing work and life: The company provides a paid vacation system better than that of Labor Standards Act. In additional to various vacations granted under the laws, the company also offers a flexible number of paid vacation days. Employees are able to enjoy their paid vacations 3 months after reporting to work.
- Other welfares: including the provision of emergency relief, cash gift for marriage / fertility / funeral /birthday and 3 major traditional holidays, subsidies for department dinner parties, movies, association expenses and staff leisure travel.
| Strategies |
*The ISO 45001 management system is implemented at the main production plants to promote prevention-oriented safety and health management. Implementation of the operation environment safety policies: Sercomm accurately complies with the Labor Safety and Health Act and its Enforcement Rules. No matter in the office or the factory, the company’s environmental safety and health and the improvement operations are supervised by dedicated personnel in order to effectively prevent occupational illness and hazard so employees can work in a safer environment. |
|---|---|
| Goals |
*Continue to keep the number of major occupational disasters at zero. • Safety and Health Education and Training: To strengthen employees’ workplace safety and health awareness and in compliance with the “Regulations for Labor Safety and Health Education and Training” issued by the Council of Labor Affairs, quarterly educational trainings are offered to help employees to understand Sercomm’s Labor Safety and Health Policies. • Operation Environment Measurement: According to Article 7 of the “Labor Safety and Health Policy”, the measurement of carbon dioxide concentrations is implemented and inspections are conducted intensively by professional technicians every 6 months. To ensure good air quality, air pollutants produced in general workplaces, including offices and factories, are discharged timely in order to maintain employees’ health and safety. |
| Commitments |
*Take the safety and hygiene of the work environment seriously and strive to create a safe and healthy workplace. • Staffing of emergency personnel: The company has emergency personnel to handle on-site emergency in the event of unexpected situations. All the emergency personnel also receive trainings regularly and have related licenses to ensure the safety of employees in the operation environment. • Access Security Monitoring: Our offices and factories are all equipped with security monitoring to secure personal properties and safety of employees during non-business hours, and before or after office hours. • Operation Environment Safety Monitoring: The monitoring is installed for the needs of special operation environments, such as installing anti-static floor tiles in research and development laboratories, monitoring the power supply of instruments, installing large-scaled air conditioning units to ensure the air quality of the laboratories, etc. |
Health and safety management:
In the aspect of environment and safety management during operations, Sercomm has not only established safety and health risk assessment, contractors’ commitments on environmental pretection management and safety audit systems, but also formulated disaster and emergency procedures, escape routes and regular fire drills to ensure that impacts and damages to the company’s finance and personnel, the society and environment is minimized when a disaster hits.
• Conduct inspections and tests regularly in the factories: The company performs maintenance, inspections and tests regularly on the air compressors, generators, fire extinguishing systems, electrical systems, and exhaust systems, etc.•Wear safety protection gears: For different operation environments, make sure that employees wear proper safety protection gears, including electrical insulating gloves, electrical insulating boots, masks, protective glasses, activated carbon masks, heat-resistant anti-static gloves and anti-static clothing and shoes, etc.
•Special operation equipments or tools must be operated by personnel who have related licenses: In addition to conducting regular maintenance and inspections on the forklifts and special operation equipment or tools, the operations thereof shall be perform by personnel who have related operating licenses.
•Regularly maintain and actively inspect machinery and equipment: Various machines and equipment are routinely under voluntary inspections and regular maintenance to ensure their stability and safety. Once any fault is discovered, the machine shall be sent for repair immediately, whereas the X-ray machine shall be operated in compliance with the “X-Ray Safety Operation Guidelines” to ensure employees’ safety during operations.
• Fire drills: The company conducts fire drills every six months for all staff of Chunan and Suzhou factories respectively in order to acquaint employees with the response techniques of reporting, emergency evacuation, on-site control and tending the injured, so that they are prepared for unexpected situations.
• Establishment of the self-defense fire department: The company has established the self-defense fire department, consisting of various groups who are respectively responsible for commanding, reporting, rescuing and medical caring, firefighting, security and evacuation guidance to ensure employees’ safety in the operation environment.
Since its establishment, Sercomm has regarded community engagement as one of its core corporate values. The Company has long focused on four key areas of social contribution: supporting education in underserved communities, promoting arts and cultural activities, nurturing young talent, and fostering knowledge-based platforms. Sercomm believes that sustainable corporate growth is built not only on business success, but also on meaningful social contribution.
When assessing community-related risks and opportunities, Sercomm prioritizes communities located near its major operational and manufacturing sites, including Taiwan (such as areas surrounding the headquarters and the Chunan manufacturing center), Suzhou in China, and the Calamba manufacturing center in the Philippines. Based on the specific social needs of each location, the Company addresses issues such as unequal access to education, support for vulnerable groups, and community well-being through resource investment, charitable initiatives, and employee volunteer engagement. Sercomm also strengthens local connections by appropriately hiring local talent, with the aim of enhancing employment opportunities, mitigating social risks, and creating positive community development outcomes through long-term and sustained engagement.
Key community engagement achievements in 2024 include:
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Eighty-three employees from the Taipei headquarters participated in International Coastal Cleanup Day at Fulong Beach, New Taipei City, removing a total of fifty-six kilograms of marine waste.
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World Environment Day initiatives were conducted to promote low-impact lifestyles and raise employee awareness of green office practices.
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More than seven hundred second-hand books were collected through a book donation campaign at the Taipei headquarters.
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In collaboration with the Eden Social Welfare Foundation, Sercomm hosted a one-day corporate visit for twenty children and adolescents, providing inspiration and positive learning experiences.
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Blood donation campaigns at the Taipei headquarters and Chunan site successfully collected one hundred units of blood.
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Sercomm’s U.S. subsidiary supported environmental cleanup efforts at Balboa Park in San Diego, removing approximately thirteen point eight cubic meters of green waste and collecting around twenty kilograms of waste and recyclables.
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The U.S. subsidiary also participated in the Adaptive Spirit event as a Platinum Sponsor, demonstrating the Company’s commitment to diversity, inclusion, and equal access to sports.
