[Workforce diversity]
[Localized management]
[New employee retention]
6,586 employees
Women in management: 30.67%
[Global workforce]
Total: 39,883.95 hours
[Employee development]
[Workplace safety]
Diversity, equity, inclusion, and employer branding
Sercomm supports a workplace where differences are respected and employees can participate on an equal basis through diverse recruitment channels, employee communication, and localized management. In 2025, FinanceAsia recognized Sercomm as “Most Committed to DE&I.” The Company also received the Gold Award for “Best Employer Brand on LinkedIn” in the 2025 LinkedIn Talent Awards Taiwan.
Labor and Human Rights Policy
Sercomm has established a Group-wide Labor and Human Rights Policy. The latest version was approved by the Chairman on January 16, 2026, and incorporates the human rights due diligence (HRDD) framework as the guiding principle for human rights management.
The Policy refers to the Universal Declaration of Human Rights, the United Nations Guiding Principles on Business and Human Rights, International Labour Organization Conventions, and the Responsible Business Alliance (RBA) Code of Conduct. Relevant requirements also extend to suppliers, contractors, and other business partners.
- Prohibition of child and forced labor
Prohibit child labor and all forms of forced, compulsory, bonded, or trafficked labor. - Responsible recruitment and freely chosen employment
Do not withhold identity documents or charge improper fees, and respect workers' rights to freely choose and leave employment. - Non-discrimination, anti-harassment, and respectful treatment
Protect employees from discrimination, intimidation, or retaliation based on personal background or the lawful exercise of their rights. - Reasonable working hours, compensation, and benefits
Manage working hours, overtime, rest periods, leave, compensation, and benefits in accordance with local laws. - Freedom of association and collective bargaining
Respect employees' rights to form or join labor organizations, seek representation, and engage in collective bargaining. - Grievance, confidentiality, non-retaliation, and remediation
Provide reporting and grievance channels, protect the parties and whistleblowers, and take improvement or remediation measures based on investigation results.
Reporting, grievance, and whistleblower protection
Under its Group Whistleblower Policy, Sercomm has established reporting and grievance channels independently managed by designated personnel. The channels are available to all employees, suppliers, customers, and other stakeholders. Matters covered include violations of ethical management requirements, unlawful workplace conduct, and harm to lawful individual rights caused by Company rules, systems, or work activities.
All stakeholders may submit a report or grievance through the following channels:
All stakeholders may submit a report or grievance through the channels above. Matters received include, but are not limited to, those listed in the table.
Sercomm regards employee safety, health and well-being as foundations of sustainable operations. Our workplace health framework integrates health promotion, occupational medicine programs and medical case management, supported by employee benefits that promote work-life balance.
Health Promotion
Health examinations, risk assessments, health education and wellness activities help employees strengthen health awareness and healthy habits.
Occupational Medicine Programs
Occupational nurses and contracted physicians provide consultations, fitness-for-work assessments and workplace hazard prevention.
Medical Case Management
Health findings are managed through risk classification, case follow-up and work accommodation, with medical information and privacy protected.
2025 Workplace Health Results
Employee Benefits and Work-Life Balance
Sercomm provides employee benefits based on local laws and needs, combining protection, life support and employee engagement to enhance well-being and workplace connection.
Note: Benefits vary by operating location, local regulations, internal policies and eligibility.
| Strategy | Sercomm integrates occupational health and safety into its operations through dedicated management functions and ISO 45001:2018-certified systems. The PDCA cycle supports systematic risk control, performance review, and continual improvement. |
|---|---|
| Commitment | Sercomm is committed to providing a safe and healthy workplace in compliance with applicable laws and international standards. Worker participation, safety training, emergency drills, and health monitoring are incorporated into its management practices. Workers also have the right to withdraw from hazardous situations without retaliation. |
| Targets | Sercomm aims for zero fatalities and zero serious occupational injuries. In 2025, 3,645 risk identification items were completed with a 100% improvement completion rate, while all 14 internal audit findings were corrected within the required timeframe. Occupational incidents are investigated through root cause analysis and followed by corrective actions to prevent recurrence. |
Sercomm has established Occupational Health and Safety Committees at its operating sites in Taiwan, Mainland China, and the Philippines. These cross-functional committees meet at least quarterly to review occupational health and safety performance, management programs, risk controls, and corrective actions.
In 2025, the committees had 42, 34, and 37 members in Taiwan, Mainland China, and the Philippines, respectively. Worker representatives accounted for 45%, 53%, and 14% of committee membership, and the committees held 8, 12, and 12 meetings during the year. Worker representatives comprised more than one-third of committee members in Taiwan and Mainland China, enabling employee input into occupational health and safety decisions.
Health and Safety Management
Under its ISO 45001 occupational health and safety management system, Sercomm implements the following measures:
- Hazard Identification and Risk Assessment: Routine and non-routine activities are assessed and controlled according to risk level. In 2025, 3,645 risk items were identified, with a 100% improvement completion rate.
- Safety Audits and Contractor Management: Internal and external audits, workplace inspections, and contractor safety controls are regularly conducted. All 14 internal audit findings identified in 2025 were corrected within the required timeframe.
- Emergency Response and Training: Fire, evacuation, first-aid, and emergency response drills are conducted regularly to strengthen employee awareness and preparedness.
- Equipment and Operational Safety: Critical facilities and production equipment are regularly inspected and maintained. Appropriate personal protective equipment is provided, and specialized equipment may only be operated by qualified personnel.
- Incident Investigation and Continual Improvement: Occupational incidents are investigated through root cause analysis, followed by corrective actions to prevent recurrence.
2025 Risk Identification Statistics by Region
Under its ISO 45001 management framework, Sercomm conducts hazard identification, risk assessment, and improvement tracking for routine and non-routine activities across its operating regions.
| Region | Identified Risk Items | Improvement Completion Rate |
|---|---|---|
| Taiwan | 384 | 100% |
| Mainland China | 2,897 | 100% |
| Philippines | 364 | 100% |
| Total | 3,645 | 100% |
● Hazard communication, chemical response, and protective equipment
● Committee and legally required refresher training
● Fire safety, emergency response, CPR, and AED
● Safety training for new equipment and processes
Training effectiveness is evaluated through tests and practical assessments. In 2025, Sercomm recorded 8,006 training attendances and 8,056 training hours.
Sercomm focuses its community engagement on the knowledge economy, rural education, environmental conservation, and charitable activities. Corporate resources, employee volunteering, and external partnerships are used to address social needs.
2025 Highlights
- Environmental Conservation: 123 employees and family members removed over 70 kg of riverbank waste, while 17 Chunan employees collected nearly 20 kg of community litter.
- Health and Community Care: 47 employees donated 18,000 cc of blood. Sercomm also provided NT$8,000 in charity fair vouchers and 40 gift boxes to social welfare organizations.
- Employee Volunteering: U.S. employees prepared medical nutrition meals and served meals to nearly 100 people, while Mexico employees supported soil restoration and community agriculture.
- Inclusion and the Arts: Sercomm supported Taiwanese film, women’s leadership, and adaptive sports through the Adaptive Spirit initiative.
