Sercomm introduces our Intelligent Diagnostic Platform, IDP, an end-to-end Cloud-based solution that completes our Broadband portfolio and is specifically tailored for operators. Compliant with global standards like TR-369, IDP offers comprehensive monitoring for both indoor and outdoor residential CPEs. Our solution equips operators with big data analytics presented on customizable dashboards, offering precious insights into customer trends, device usage, and fleet health.

IDP goes beyond monitoring, empowering operators with advanced, tailor-made tools for diagnosing and troubleshooting complex incidents in the field, resulting in a faster time-to-market for deployment. Through TR-369, Sercomm's IDP further assists operators in the seamless deployment and effective management of third-party added-value services on their CPEs, opening up a wide range of services for consumers.

By harnessing these capabilities, Sercomm equips operators with indispensable tools to not only decrease their OPEX but also to proactively enhance the consumer experience. With IDP, operators gain a comprehensive solution to elevate their services, boost their ARPU, and maintain a competitive edge in today's dynamic market.

Modular Solution

IDP is a modular solution designed for adaptability and efficiency. With flexible cloud deployment options, operators can tailor the system to their specific needs. The lightweight and hardware-agnostic local agent ensures compatibility with a wide range of devices, enhancing the solution's versatility. IDP is built on open standards like TR-369, guaranteeing seamless integration into existing infrastructures while providing a forward-looking approach to networking technology.

Optimal Consumer Experience

Based on over 30 years of CPE expertise, Sercomm's IDP is uniquely positioned to offer an optimal consumer experience. The solution provides complete visibility into the consumer's network, empowering operators to manage and optimize in-home networks effectively. This not only ensures a seamless, uninterrupted user experience but also allows for proactive issue resolution, ultimately enhancing customer satisfaction.

Intelligent Applications

IDP is equipped with a suite of intelligent applications that deliver a competitive edge. Proactive maintenance capabilities enable operators to pre-emptively address issues, reducing downtime and increasing service reliability. Real-time diagnostics ensure quick and accurate problem resolution, further improving network performance. Additionally, the solution supports targeted marketing, enabling operators to tailor their services to individual consumer needs, and driving engagement and revenue growth.

Reduce OPEX

IDP delivers substantial cost-saving benefits to operators. By minimizing truck rolls and support calls through proactive issue identification and remote troubleshooting, operators can significantly reduce their operational expenses. Moreover, by reducing customer churn and ensuring their satisfaction, IDP empowers operators to focus on providing quality services and enhancing their overall offerings.